| Title: | Bilingual Operations Coordinator |
|---|---|
| ID: | 3393 |
| Job Type: | Exempt (salaried) |
Bilingual Operations Coordinator
Spanish / English • Merry Maids of Warwick, RI • Full-Time
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Work side-by-side with our Director as their trusted right hand — bringing the office experience, bilingual skills, and sound judgment it takes to keep a fast-paced, people-first business running smoothly. We're a close-knit, bilingual team looking for a full-time associate with solid office and administrative experience to manage customer accounts, support our employees, and help our Director with day-to-day operations — including hiring and onboarding of new staff. You'll need to read, write, and speak fluently in both English and Spanish, and translate confidently between the two.
This is a hands-on, detail-driven role in a fast-paced, culturally diverse office. If you have a background in office administration, coordination, or account/customer management — and you're looking for a role where you'll be trusted with real responsibility — we'd like to meet you.
You'll Excel in This Role If You...
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Are self-motivated and thrive in a fast-paced, changing environment
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Feel energized being a key, trusted contributor to a team's success
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Bring solid judgment and can be relied on to represent the Director well
Primary Responsibilities
Customer & Account Support
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Maintain detailed records of customer interactions, transactions, and comments
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Manage customer accounts and follow up to ensure satisfaction
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Promptly handle and resolve customer issues
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Answer a high volume of calls professionally and efficiently
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Complete daily close-outs of customer production reports
Office & Director Support
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Serve as a right-hand resource to the Director, supporting day-to-day office and operational needs
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Assist the Director with interviewing, hiring, and orientation of new staff
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Assist with and participate in the daily Employee Morning Routine and monthly staff meetings
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Use office software, databases, and tools accurately and efficiently
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Provide general administrative and data-entry support across the office
What You Bring (Required Experience & Skills)
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2–4 years of general business or office experience
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Fluency in reading, writing, and speaking English and Spanish, with the ability to translate both verbally and in writing
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Strong organizational skills and the ability to multitask in a busy environment
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Solid computer and data-entry skills, helpful to know Microsoft Office (Word, Excel, Outlook)
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Ability to read and interpret general business procedures
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Comfortable performing basic math (addition, division, multiplication)
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Strong interpersonal skills, sound judgment, and good decision-making
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Ability to listen effectively and communicate clearly with customers and employees by phone
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A positive, motivating presence that contributes to a strong team culture
Backgrounds That Do Well in This Role
Not required — but if your experience includes any of the following, you'll likely hit the ground running:
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Assistant to an owner, director, or senior leader
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Office manager or operations coordinator at a small or mid-size business
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Customer service, account management, or client services experience
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Any bilingual (Spanish/English) office role requiring translation
Requirements
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Ability to pass a criminal background check and drug screening
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Ability to pass a motor vehicle records check
Benefits
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401(k) / Pension retirement plan
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Vacation and flexible time-off policy
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Health plan reimbursement
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Team bonuses and incentives
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Paid sick time
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